---
title: "Quick Reference"
url: "https://kb-ncacha.credentia.com/en/article/quick-reference"
language: "en"
last_updated: "2026-10-13T12:29:20.132Z"
---

# Quick Reference

Quick reference guide for essential information on the North Carolina Adult Care Home Administrator Examination

### **Credentia Registration and Scheduling Services**  
**Contact Information**

Address:  
1025 Greenwood Blvd, Suite 401  
Lake Mary, FL 32746

Phone:  
[888-204-6249](tel:888-204-6249)

Hours of Operation (Eastern Standard Time):

-   Monday – Friday: 8:00 a.m. – 8:00 p.m.

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### Create or Log into Your Credentia Platform Account to:

-   Change your current address or phone number
-   Update your legal name, date of birth, or social security number
-   Submit a Testing Application
-   Check the status of your Testing Application
-   Find test sites and availability
-   Schedule, reschedule, or cancel an examination
-   View examination details (time and date)
-   Submit and review a Grievance Application for a completed examination
-   Submit an Excused Absence Application

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### Contact Customer Service When:

-   A problem occurs while creating your Credentia Platform account
-   You did not receive the activation link
-   A problem occurs with the Testing Application
-   You receive an error message when scheduling an examination
-   You do not receive your exam results within 3 business days of the Credentia platform
-   You wish to discuss the test re-evaluation process

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### North Carolina Department of Health and Human Services

#### Health Care Personnel Education and Credentialing Section

Address:  
2709 Mail Service Center  
Raleigh, NC 27699-2709

Phone:  
[919-855-3969](tel:919-855-3969)

Website: [ncnar.ncdhhs.gov](https://ncnar.ncdhhs.gov/)

Hours of Operation (Eastern Standard Time):

-   Monday – Friday: 8:00 a.m. – 5:00 p.m.

Phone Line Hours:

-   8:00 a.m. – 12:00 p.m.
-   1:00 p.m. – 3:00 p.m.

They can assist with:

-   Exam forms
-   Exam schedule
-   Exam fees

For questions about the administrator qualifications or status, contact the DHSR Adult Care Licensure section at 919-855-3765 or by email at [DHSRAdultCare@dhhs.nc.gov](mailto:DHSRAdultCare@dhhs.nc.gov)

They can assist with:

-   Verifying exam completion
-   Determining if an individual meets eligibility requirements
-   Guidance on pending or substantiated findings on the North Carolina Health Care Personnel Registry
-   Recurring administrator fees
-   Administrator renewal process

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