Quick Reference

Credentia Registration and Scheduling Services
Contact Information

Address:
1025 Greenwood Blvd, Suite 401
Lake Mary, FL 32746

Phone:
888-204-6249

Hours of Operation (Eastern Standard Time):

• Monday – Friday: 8:00 a.m. – 8:00 p.m.

Create or Log into Your Credentia Platform Account to:

• Change your current address or phone number
• Update your legal name, date of birth, or social security number
• Submit a Testing Application
• Check the status of your Testing Application
• Find test sites and availability
• Schedule, reschedule, or cancel an examination
• View examination details (time and date)
• Submit and review a Grievance Application for a completed examination
• Submit an Excused Absence Application

Contact Customer Service When:

• A problem occurs while creating your Credentia Platform account
• You did not receive the activation link
• A problem occurs with the Testing Application
• You receive an error message when scheduling an examination
• You do not receive your exam results within 3 business days of the Credentia platform
• You wish to discuss the test re-evaluation process

North Carolina Department of Health and Human Services

Health Care Personnel Education and Credentialing Section

Address:
2709 Mail Service Center
Raleigh, NC 27699-2709

Phone:
919-855-3969

Website: ncnar.ncdhhs.gov

Hours of Operation (Eastern Standard Time):

• Monday – Friday: 8:00 a.m. – 5:00 p.m.

Phone Line Hours:

• 8:00 a.m. – 12:00 p.m.
• 1:00 p.m. – 3:00 p.m.

They can assist with:

• Exam forms
• Exam schedule
• Exam fees

For questions about the administrator qualifications or status, contact the DHSR Adult Care Licensure section at 919-855-3765 or by email at DHSRAdultCare@dhhs.nc.gov

They can assist with:

• Verifying exam completion
• Determining if an individual meets eligibility requirements
• Guidance on pending or substantiated findings on the North Carolina Health Care Personnel Registry
• Recurring administrator fees
• Administrator renewal process